Services Portfolio
Consulting Services
Reselling Services
Curriculums

COURSE TITLE	DESCRIPTION	OTHER LANGUAGES
How to Win with Services Training	Identify how services accelerate profitability.This course is closed captioned	This course is closed captioned
Enterprise Support Services Sales Overview	Deep dive on our enterprise support portfolio, including how to identify Services opportunities and position the best solution for your customer.	Chinese French German Japanese Korean Portuguese Spanish
Client Support Services Sales Overview	Deep dive on our client support portfolio, including how to identify Services opportunities and position the best solution for your customer.	Chinese French German Japanese Korean Portuguese Spanish
ProDeploy Infrastructure Suite Sales Overview	The course provides an overview of the ProDeploy Infrastructure Suite.	This course is closed captioned
Client Deployment Services Sales Overview	Deep dive on our deployment portfolio including how to identify opportunities and how to sell.	Chinese French German Japanese Korean Portuguese Spanish
Dell Technologies Education Services Sales Overview	Learn how adding customer education offerings into your customer conversations can add value to your business and help your customers be more successful with their Dell Technologies investments.	This course is closed captioned
FY24 Offer Update: ProSupport ISG Suite Modernization Sales Overview	This training discusses the new feature releases, enhances and changes to the ProSupport ISG Suite as part of the 2023 modernization launch.	This course is closed captioned
FY24 Offer Update: ProDeploy Client Suite Modernization Sales Overview	In this training, you will learn about what’s new and what has changed in the ProDeploy Client Suite as part of the Sept 2023 modernization launch.	This course is closed captioned

NOTE: These videos are available in language. Use the CC option and select your language using the settings option.

COURSE TITLE	DESCRIPTION
Partner Service Opportunities with Consulting Advisory Services	Partner Training module that outlines the value to partners by leveraging Dell Consulting Advisory Services to augment their own offerings and assist them in driving IT transformation and key projects.
Partner Service Opportunities with Consulting Cyber Recovery Advisory Services	Partner training video on the value of Cyber Recovery Advisory Services and Implementation Services that have been developed to help architect and accelerate adoption of the Cyber Recovery Solution.
Partner Service Opportunities with Consulting Workforce Persona Services	Partner training module on the value and positioning of how Workforce Persona Services can optimize user experience and drive improvement for End User Compute.
Partner Service Opportunities with Consulting Adoption & Change Management Services	Partner training video on the value of the Adoption & Change Management Consulting service to provide successful roll-out of IT projects.
Dell Technologies Consulting Services Portfolio Overview	Introduces and highlights the value of Dell Technologies Consulting Services and an overview of our portfolio of offers and capabilities.
Multi Cloud Consulting Services Portfolio Overview	Positioning of outcomes and offers for Multicloud Solutions.
Applications and Data Consulting Services Overview	Positioning of outcomes and offers for Applications and Data Solutions.
Resiliency and Security Consulting Services Portfolio Overview	Positioning of outcomes and offers for Resiliency and Security Solutions.
Modern Workforce Consulting Services Portfolio Overview	Positioning of outcomes and offers for Modern Workforce Solutions.
Partner Services Opportunity with Cloud Experience Outcome Accelerator: Storage Administrator	Positioning of outcomes and Offers for Storage Automation.

COURSE TITLE	DESCRIPTION	OTHER LANGUAGES
Infrastructure Managed Services	This course has been designed to help you articulate the IMS strategy and offer set and how it fits within Dell Technologies.	None available
Residency Services Sales Overview	By the end of this training you should be able to ask questions to identify a Residency opportunity, articulate what Residency is and the difference between transitional & operational Residency Services, discuss at a high level how Residency solves customer pain points and describe the features and benefits of Residency Services in detail. In Mexico is referred to as Servicios Especializados de Gestión de Tecnologia	This course is closed captioned
APEX PC as a Service Sales Overview	This course provides an overview of the PC as a Service (PCaaS) solution. Topics include industry trends, Dell's POV, PCaaS basics, and how to engage specialist resources.	coming soon
Managed Detection & Response Services Sales Overview	Review the high level features and benefits of the Managed Detection and Response, powered by Secureworks Taegis XDR offer, how to position to customers and discuss Dell's competitive advantage.	Videos are closed captions, the Knowledge Check is not.
The Perfect Managed Detection & Response (MDR) Call	In this podcast, you'll hear the perfect MDR pitch delivered by a Dell Services Sales Representative to a potential business prospect.	None available
How to Position Managed Detection & Response (MDR)	Review of the key features of Dell Managed Detection and Response offer.	None available
Asset Recovery Services Sales Overview	Dell will help resell, recycle or return to lease any brand of client hardware or servers.	Japanese Korean Chinese French German Spanish
Asset Recovery Services: Apply to Open Invoice	This training walks you through the new 'Apply to Open Invoice' feature for Asset Recovery Services. Note: This feature is currently available in US only.
Connected Provisioning Sales Overview	This sales training course provides a 101 level overview of Connecting Provisioning services offer. The following topics will be covered: High-level introduction to what Connected Provisioning is and how it differs from similar offers Key terminology related to the offer Key features and benefits How to have customer conversations - key questions to ask and items to listen for How to set customer expectations regarding what happens after the sale	None available

Resiliency and Security Curriculum

Resiliency and Security Consulting Services Portfolio Overview
Partner Service Opportunities with Consulting Cyber Recovery Services
Managed Detection & Response Sales Overview

MultiCloud Curriculum

MultiCloud Consulting Services Portfolio Overview
Partner Services Opportunity with Cloud Experience Outcome Accelerator: Storage Administrator

Modern Workfoce Curriculum

Modern Workforce Consulting Services Portfolio Overview
Partner Service Opportunities with Consulting Adoption & Change Management Services
Cloud Productivity with Microsoft 365

Applications and Data Curriculum

Applications and Data Consulting Services Overview

Note: these curriclumns are not tracked at the individual level in CertTracker but your company can check your progress towards attainement in Program Tracker.

Services Sales Curriculum

Eligible partners and distributors can go on to earn a Services Sales Competency by completing both the Services Sales Credential and the Services Pre-Sales Credential.

The Services Sales Credential provides an overview of the Dell Services Portfolio, that Partners can leverage to augment their own services providing solutions that meet your Customers Business outcomes.

To earn this credential, you need to complete the following curriculum DTTP Services Sales Curriculum 2023.

Courses included are:

Partner and Win with Dell Technologies Services
Consulting Services Sales Overview
ProDeploy Enterprise Suite Sales Overview
Enterprise Support Services Sales Overview
Client Deployment Services Sales Overview
Data Migration Services Sales Overview
Partner Service Opportunities with Consulting Advisory Services
Residency Services Sales Overview - Referred to as Servicios Especializados de Gestión de Tecnologia in Mexico
Asset Recovery Services

Services Pre-Sales Curriculums

The Services Pre-Sales Credential provides information on key Dell Services aligned to business outcomes to deliver workforce experiences with applications and data running on cloud platforms to provide achieve a resilient and modern IT infrastructure.

To earn this credential, you need to complete the following curriculums: Pre-Sales: Services Curriculum 2023.